What you agree to when you order
Terms of Service
The terms of sale for our sweaters, kept short. If anything here is unclear, write to us before you order.
You buy from Yes Helping Hand, a social enterprise in Pokhara, Nepal. We make the sweaters, take your payment by card through Stripe and ship your order from Pokhara. Prices are in US dollars. We offer exchanges, not refunds.
Who you are buying from
cashmeresweatermen.com is run by Yes Helping Hand, Damside-17, Pokhara, Nepal. We have worked in Pokhara since 2011. Every sweater is sold and shipped by us.
Prices and payment
- Prices are in US dollars. We may change prices, colours and products at any time.
- You pay by card at checkout. Stripe processes the payment. Your card details go to Stripe, and we never see or store them.
- Your order is confirmed once your payment goes through. We then email you a confirmation.
Shipping, duties and taxes
- Free worldwide shipping on orders over $100. Every sweater we sell is over $100, so every order ships free.
- Orders usually arrive 7–15 days after the order is confirmed, plus any time your parcel spends in customs.
- You get a tracking number once your order is dispatched.
- We are not responsible for delays caused by third-party couriers.
- Import duties and taxes, if your country charges them, are paid by you.
The details are on Shipping & Delivery.
Exchanges
- We offer exchanges only, not refunds.
- Tell us within 24 hours of delivery if you want to exchange a sweater, or if it arrives faulty or is the wrong item.
- Then return it within 15 days (7 days inside Nepal).
- It must be unworn, with its tags and packaging.
- You pay the postage both ways, for the return and for the replacement.
- Exchanges depend on stock. If your size or colour has gone, we will help you choose another.
How to start one is on Returns & Exchanges.
The sweaters
We publish measurements in centimetres and photograph every colour on its own garment. Each sweater is knitted in our Pokhara workshop, and small differences in colour and size between sweaters are normal. Screens show colour differently too, so treat photos as a close guide.
Using this website
- To order, you must be of legal age where you live, or have a parent or guardian's consent.
- Do not use the site for anything unlawful.
- The text, photos, graphics and logos on this site belong to Yes Helping Hand or its content suppliers and are protected by intellectual property laws. You are welcome to link to our pages.
Liability
Our liability for any claim is limited to the price you paid for the product concerned.
Governing law
These terms are governed by the laws of Nepal. Any disputes are resolved in the courts of Nepal.
Changes and contact
We may update these terms. The version on this page is the current one, and using the site after a change means you accept it.
Questions go to [email protected] or +977 9856022008. All our addresses are on Contact. How we handle your details is in our Privacy Policy.